• Shipping rules
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Shipping rules

Since August 2016 when FDA comes to force, America has strengthened 
supervision on electronic cigarettes and accessories, and reinforced 
inspection of imports. 
If your ordered goods get inspected by U.S. Customs, please provide your 
SSN to ensure smooth and efficient clearance. 
(PS: Kangeronline will not refund or take any responsibility for losses 
caused by your failure to provide SSN. Please forgive us if this brings you 
any inconvenience.)
Note: our company will keep all your information confidential, will not 
disclose it to any third party.
Please note that the total order amount only includes product value and 
shipping charge(taxes, remote fee and other fees excluded). 
The local customs of importer might impose taxes which will be borne 
by importers.  
Any consequences  like return or even destruction of goods due to 
importers' failure to pay taxes, remote fee and other required fees will 
be borne by importers only. 


1. To our distinguished American clients:

For all retail orders(weight less than 1kg ) to the USA, we will send by
CN E-Packet (7-10 business days).
Any requirements to change into other shipping methods(DHL/UPS), please
Contact us immediately after ordering(email: sales@kangeronline.com), we will
Take extra charges.

Notes: please fill in your telephone number involved in your contact information when ordering, in case that you are not at home or we can't reach you.
And if the goods were returned unfortunately, we would not refund the order.


2. To all our most cherished customers

Thank you all for being so trustful to us and choosing our products but due to the custom clearance problems, we are so sorry to inform you that we don't accept orders from countries/region as follows:

America(Except US and Canada), 

Africa(Except South Africa), 

Italy(Unless you have clearance ability), 

South and East Asia(Except Mainland China, HK, Taiwan, Japan, South Korea, Malaysia,Singapore, Philippines, Indonesia, Vietnam, Thailand),

Belarus, Ukraine, The Middle East.

APO or BOX address of United States.

About Croatia, if don't have EORI number. please do not place the order.

3. For wholesale orders

We will ship all wholesale via major distributors. DHL/EMS/Aramex/USPS ect.

Please note that EMS is provided by China post. Recipients must sign for the parcel.

4. Delivery Time

5-7 business days worldwide (CN E-Packet 7-10 business days)

During busy season that will have an impact on transportation speed, the delivery time will be around 7 - 10 business days worldwide. 

5. Check order status

You will get your order status and waybill number by email send out from our shipping system in 2-3 days after we ship out your order. And you are able to tracking your order status by just click the tracking number in email.

For EMS tracking numbers please go to http://www.ems.com.cn/english.html

6. Track orders

Once you get the waybill number, please wait for 2-3 days to track your EMS order online, for others takes 1 or 2 days to check online.

Shipping Fee

Combined shipping cost is calculated automatically according to the shipping weight and destination. You can place an order without paying to check the shipping cost, after choosing the destination country in dropdown menu, you will receive the shipping fee.

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